Company Policies
Quality Policy Statement
Armstrong Energy is a
leading supplier in servicing the power industry. Specialising in parts
for the power generation, Oil and Gas Installations, Defence and Mining
industries.
Our quality policy is to
ensure our customers requirements are determined, satisfied and documented
throughout all aspects of the contract to supply, in compliance with but
not limited to AS / ISO 9001 (2000)
These requirements will be
documented in our quality manual, quality procedures and Work
instructions.
We are committed to the continuous
improvement of all facets of the Company's operation from initial customer
contact through to after sales service. This is achieved by the employees
operating as an integral team to implement fully the quality system and procedure
guidelines.
This policy is issued to
clearly define the attitude of commitment regarding quality issues.
This quality initiative is
essential for the long term success of Armstrong Energy.
Customer Service Policy
Armstrong Energy's
reputation and recognition relies upon the quality, reliability and
service range as well as the standard of service offered to its customers.
To protect and enhance
Armstrong energy's expanding market share, the quality and reliability of
its services, reputation for integrity and service is the concern of every
person who works for or on behalf of Armstrong Energy.
The reliability and quality
of our services commences with the receipt of high level briefs with
respect to such things as:
-
selection and design of
services to deliver the required outcomes;
-
delivery of the services
on time and within budget;
-
professional management
of the overall tasks / project;
-
the overall price paid
represents value for money;
-
satisfactory compliance
with any legislation, standards, policies, etc. which may be
appropriate; and
-
applying ethical standards,
which include maintaining confidentiality, equity and privacy.
Armstrong Energy values
your feedback.
Armstrong Energy will
monitor its performance against its service standards and will seek
feedback from customers through regular surveys of customer satisfaction.
We need your help to
improve the way we operate and therefore welcome your suggestions for improvements.
We equally seek your advice when we fail to meet our standards or live up
to your expectations.
All staff will try to deal
with any problem you have but the director is also available to assist if
you are not satisfied with the initial responses/s or wish to offer
general comments.
Armstrong Energy greatly
values your business.
Occupational Safety & Health Statement
Policy:
Armstrong Energy
encourages the development of a culture and processes to ensure the
safety and health of all employees, contractors and clients associated
with our operations.
Beliefs:
In support of this, we believe
that:
-
No business objective
will take priority over safety and health.
-
All incidents and
injuries are preventable.
-
Full co-operation for
providing a safe work environment and rests with every individual.
-
All individuals have
the responsibility and accountability to identify and eliminate or
manage risks associated with their workplace.
-
OS&H legislation
will be the minimum requirements for our safety and health
standards.
To achieve a hazard free
working environment and to maximise the operational effectiveness, we need
and expect the full co-operation of all concerned.
Worksafe's General Duty of
Care Guidance notes, the Occupational Health and Safety Act (1984), and
Occupational Health and Safety Regulations (1996) and other Guidance Notes
and Codes of Practice will used to promote comprehensive and practical
preventative strategies that improve the working environment.
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